Terms of Service

1. What the Service is

TenancyKit is a tenancy-management tool for residential landlords in British Columbia, Canada. It helps you organize properties and tenancies, track rent and expenses, generate official Residential Tenancy Branch (“RTB”) forms from your data, collect electronic signatures, deliver documents to tenants, and keep records of these activities.

2. Beta service

The Service is currently offered as a beta. That means it is still being tested and improved. Features may change, be interrupted, or be removed without notice; defects may exist; and data handling workflows may evolve. We strongly recommend that you keep independent copies of important documents. To the maximum extent permitted by law, the Service is provided during the beta free of charge and without any service-level commitment.

3. Not legal advice

TenancyKit is a document-preparation and record-keeping tool. It is not a law firm and does not provide legal advice. Form templates are reproduced from the official RTB publications, and TenancyKit fills them with information you provide, but you remain solely responsible for the accuracy, completeness, service, filing, and legal effect of any document you generate, sign, deliver, or submit. Requirements under the Residential Tenancy Act, the Manufactured Home Park Tenancy Act, and RTB policies change over time; always verify current requirements with the RTB or a lawyer before relying on a document.

4. Eligibility and accounts

• You must be at least 19 years old (the age of majority in British Columbia) and capable of entering a binding contract.
• You must provide accurate account information and keep it up to date.
• You are responsible for safeguarding your login credentials and for all activity under your account.
• Notify us promptly if you suspect unauthorized access to your account.

5. Your content and tenant information

You retain all rights to the information and documents you enter into or generate with the Service (“Your Content”). You grant us a limited licence to host, process, transmit, and display Your Content solely to operate the Service on your behalf.

Much of Your Content will include personal information about other people — most notably your tenants. You are responsible for ensuring you have the legal authority to collect and use that information and for using it only for legitimate tenancy purposes. Our handling of personal information is described in the Privacy Policy.

6. Electronic signatures and delivery

• The Service lets landlords and tenants sign documents electronically. By signing, each signer consents to conduct the transaction electronically and agrees that their electronic signature has the same effect as a handwritten signature, to the extent permitted by applicable law (including the BC Electronic Transactions Act).
• Signature events are recorded with metadata (such as time, IP address, and browser details) to support the integrity of the signed record.
• Document-delivery features (for example, emailing a signed notice to a tenant) are provided as a convenience. Legal rules govern how and when tenancy documents must be served and when they are deemed received; you are responsible for choosing a service method that complies with those rules and for completing any required proof of service.

7. Acceptable use

You agree not to:

• use the Service for any unlawful purpose, including harassment or discrimination against tenants or applicants;
• enter information you do not have the right to use, or impersonate any person;
• attempt to probe, breach, or test the security of the Service, or access data belonging to other users;
• interfere with the operation of the Service, including by introducing malicious code or placing unreasonable load on it;
• resell, sublicense, or provide the Service to third parties as a service bureau;
• misuse signing links or share tokens that were issued to another person.

8. Fees

The Service is free during the beta. We may introduce paid plans in the future; if we do, we will give you reasonable advance notice and the choice to stop using the Service before any charge applies. We will never charge you retroactively for beta usage.

9. Third-party services

The Service is built on third-party infrastructure (such as cloud hosting, file storage, and email/SMS delivery providers) and links to official government websites, including the RTB web portal for notices that must be generated there. We are not responsible for third-party websites or for changes the RTB makes to its forms, portals, or processes.

10. Intellectual property

The Service — including its software, design, and content other than Your Content — is owned by TenancyKit or its licensors and is protected by intellectual-property laws. Official RTB forms are publications of the Province of British Columbia and remain subject to the Province’s terms. We grant you a personal, non-exclusive, non-transferable, revocable licence to use the Service in accordance with these Terms.

11. Termination and data export

• You may stop using the Service and ask us to delete your account at any time.
• We may suspend or terminate access for breach of these Terms, for security reasons, or if we discontinue the beta, with reasonable notice where practicable.
• Before or promptly after termination you may request an export of your documents. Following account deletion we will delete or de-identify Your Content within a reasonable period, except where retention is required by law (see the Privacy Policy).

12. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT DOCUMENTS GENERATED WITH THE SERVICE WILL BE LEGALLY EFFECTIVE OR ACCEPTED BY ANY AUTHORITY.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR LOSS OF GOODWILL, ARISING FROM OR RELATING TO THE SERVICE; AND (b) OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF CAD $100 AND THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM AROSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU.

14. Indemnity

You will indemnify and hold us harmless from claims, damages, and expenses (including reasonable legal fees) arising from Your Content, your use of the Service in breach of these Terms, or your violation of any law or of any rights of a third party — including a tenant’s privacy rights.

15. Changes to the Service or these Terms

We may update these Terms from time to time. If a change is material we will notify you (for example by email or an in-app notice) before it takes effect. Your continued use of the Service after a change takes effect constitutes acceptance of the updated Terms. The “Last updated” date above reflects the current version.

16. Governing law

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-law rules. The courts located in British Columbia have exclusive jurisdiction over any dispute arising from these Terms or the Service, and you consent to their jurisdiction.

17. Contact

Questions about these Terms can be sent to support@tenancykit.ca.